Refunds, exchanges and cancelling your order
When your Killer Lashes order arrives, we want you to be fist-bumping and high-kicking all over the place. Anything less and something’s not right.
If you’re not totally blown away by your purchase, hit us up within 7 working days and we’ll get on the case. If you’d like to return your order, make sure everything is unused and in its original packaging. Send your order back, along with the your order form, within 14 working days for an exchange or full refund.
If the products have been used then we won’t be able to accept or offer a refund. We’ll simply return them back to your original postal address.
The returns process
To return your order, email us quoting your order number. We don’t mess about so you’ll receive an email response and Return Merchandise Form (RMF) within 24 hours. The email will outline some quick and easy steps to get your full refund. Carry out the steps, package your order up carefully, pop the returns form in and send it back to us at:
Killer Lashes, Returns Address, Street, City, AB1 2CD
Go for a recorded delivery service that requires a signature, as we can’t do anything about returned goods lost in transit. If your order is faulty, damaged or incorrect, we’ll refund your return postage charge, as well as the value of your order.
All exchanges will be posted within 14 working days of the original order arriving back with us. Refunds will be processed within 30 days of receiving your order, provided you’ve returned the goods in their original condition within 14 working days of delivery. Unfortunately, we cannot refund any delivery charges. Refunds will be made via the original payment method.
Cancelling your order
If you want to cancel your order, let us know as soon as possible. If you’re quick enough, we might catch it before it’s dispatched. If it’s already been dispatched, just return it to us unopened, following the process above, and we’ll refund you within 30 days. At times, we may need to cancel your order due to stock levels or unforeseen problems. If this happens will let you know straight away and offer you another option.
We want you to be knocked out by your Killer Lashes order and we’ll go the extra mile to make sure you are. If you have any questions, email us on firstname.lastname@example.org. You can also catch us on Twitter - @KillerLashesUK.